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PluginsIntercom Sync

Your support team sees the order before the customer explains it.

Intercom Sync for WooCommerce sends customers, orders and store events into Intercom, and lets Intercom's AI answer order questions on its own. Free and MIT-licensed.

View on GitHub WordPress 6.0+ · WooCommerce 7.0+ · PHP 7.4+

What it does

  1. Automatic customer sync

    WooCommerce customer records sync to Intercom whenever they change, so contacts stay current.

  2. Event tracking

    Browse, cart-add, and checkout events forwarded to Intercom for use in Series and segmentation.

  3. Abandoned cart detection

    Hourly detection with configurable thresholds. Trigger Intercom Series for browse-abandonment, cart-recovery, and post-purchase nurture.

  4. Purchase-based tagging

    Customers automatically tagged based on what they've bought. Segment campaigns by real purchase history.

  5. Embedded Intercom Messenger

    Secure, identity-verified Messenger widget rendered on the storefront.

  6. AI order lookup

    REST API endpoints that let Intercom's AI answer customer order questions in real time without your support team in the loop.