01 Plugin · MIT licensed · Maintained

Intercom Sync for WooCommerce

Connect a WooCommerce store to Intercom end-to-end: customer records, behaviour events, abandoned-cart recovery, AI order lookup. Drop in a token, configure thresholds, done.

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Spec: Intercom Sync

License
MIT
WordPress
6.0+
WooCommerce
7.0+
PHP
7.4+
MIT
maintained

What it does

The whole loop, end-to-end.

  1. Sync

    Automatic customer sync

    WooCommerce customer records sync to Intercom whenever they change. No batch jobs, no stale contacts.

  2. Events

    Event tracking

    Browse, cart-add, and checkout events forwarded to Intercom for use in Series and segmentation.

  3. Carts

    Abandoned cart detection

    Hourly detection with configurable thresholds. Trigger Intercom Series for browse-abandonment, cart-recovery, and post-purchase nurture.

  4. Tagging

    Purchase-based tagging

    Customers automatically tagged based on what they've bought. Segment campaigns by real purchase history.

  5. Messenger

    Embedded Intercom Messenger

    Secure, identity-verified Messenger widget rendered on the storefront.

  6. AI lookup

    AI order lookup

    REST API endpoints that let Intercom's AI answer customer order questions in real time without your support team in the loop.

Setup

  1. Install

    Install the plugin from GitHub.

    Gate: plugin active in wp-admin

  2. Connect

    Paste your Intercom Access Token into the plugin settings page.

    Gate: customers and events start syncing

  3. Secure the Messenger (optional)

    Add an Identity Verification Secret for secure messaging and an App ID to embed the Messenger widget.

    Gate: identity-verified Messenger on the storefront

  4. Tune the recovery loop

    Configure abandoned-cart threshold and tag rules.

    Gate: cart recovery and tagging run on your rules

Entry: closing

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The plugin is free. If you need it tailored to your tagging logic, hooked into a non-standard checkout, or installed and operated as part of a care plan, that's what we do for a living.